Frank Sentner

Sole Proprietor at Sentwood Consulting

Frank Sentner has been providing technology solutions to the insurance industry for 40 years. His consulting practice is focused on improving the business processes of insurers and insurance brokerage firms. He is presently managing a policy, billing, and claims system replacement project for the Pennsylvania FAIR Plan, providing strategic consulting for ACORD, and mentoring several start-up InsureTech firms.

Frank began working for Insurnet in 1976 where he managed the development of the first ACORD forms-based agency policy and claims system. Frank started his first consulting practice in 1982 and, in 1984, he founded CISCo (Creative Information Systems Co.) where he designed and directed development of Sagitta, the first ACORD AL3-based agency system, which is used today by some of the largest insurance brokers in the world. In 1992, CISCo merged with the Gemini division of Aetna to form CISGEM, which was acquired by Vertafore in 1995. Vertafore was acquired by Bain Capital Private Equity and Vista Equity Partners from TPG Capital for $2.7 Billion in 2016 and Sagitta is still their flagship product for national insurance brokers like USI and BB&T.

Frank served as SVP of Corporate Technology for Vertafore until September 1996 when he started his second consulting practice to improve business process integration between insurers and agents. Frank consulted for The Council of Insurance Agents & Brokers (www.ciab.com) from 1997-2012 as their Director of Strategic Technology and also as VP of Business Development for the Insurance Exchange Trust from 2009-2011.

Frank worked with Sharon Emek and Bill Hunt to create Work At Home Vintage Experts LLC (www.WAHVE.com) as a consultant and worked at WAHVE full-time beginning in January 2012 as a managing partner and COO until early 2014.

Expertises: Customer Discovery, Pitch Training, UX/UI
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